Covered California Certified Enroller Practice Exam

Which office handles consumer complaints and issues regarding certified enrollment assistance personnel or their affiliated organizations?

1. Covered CA Office of Consumer Protection

2. Department of Managed Health Care

3. California Department of Insurance

4. California Health Benefit Exchange

The correct answer is: Covered CA Office of Consumer Protection

The Covered CA Office of Consumer Protection is specifically designed to address consumer complaints and issues regarding certified enrollment assistance personnel and their affiliated organizations. This office plays a crucial role in ensuring that consumers have access to support and recourse when they encounter challenges or dissatisfaction with the services they receive from these personnel. By handling these complaints, the Office of Consumer Protection works towards maintaining high standards of service and fosters trust in the certified enrollment process. The other options, while related to health care and insurance, have different mandates. The Department of Managed Health Care primarily regulates health care service plans and protects consumers' health care rights, but it does not specifically focus on enrollment assistance personnel. The California Department of Insurance oversees the insurance industry within the state but does not directly manage consumer complaints about certified enrollment services. The California Health Benefit Exchange refers to the organization itself that facilitates health coverage options but does not handle individual consumer complaints.