What types of topics are Certified Counselors allowed to discuss with media outlets?

Certified Counselors are allowed to discuss outreach and educational efforts with media outlets because these topics align with their role in promoting public understanding of Covered California and the services available to clients. By focusing on outreach and educational initiatives, counselors can effectively inform the community about enrollment processes, available health plans, and the importance of health insurance coverage without delving into personal or sensitive client information. This approach helps ensure that the information shared is general and beneficial to the wider audience, consistent with the ethical standards expected of Certified Counselors.

In contrast, discussions related to personal finances, problems with insurance companies, and specific client health issues involve sensitive, private, or proprietary information that is not appropriate for public dissemination. Therefore, sticking to topics like outreach and education fosters a positive and constructive engagement with the community.