Covered California Certified Enroller Practice Exam

What type of enrollment related support does the CEC offer?

1. Only online consultations

2. Technical support for online enrollments

3. Outreach and enrollment assistance

4. Insurance claim assistance

The correct answer is: Outreach and enrollment assistance

The Certified Enrollment Counselors (CECs) play a crucial role in helping consumers navigate the enrollment process for health coverage through Covered California. They provide outreach to educate potential enrollees about their health insurance options and assist individuals in enrolling in coverage that best fits their needs. This includes helping people understand the benefits of obtaining health insurance, determining their eligibility for various programs, and guiding them through the application process. While technical support for online enrollments is also vital, the primary focus of CECs is on outreach and direct enrollment assistance. This means they prioritize helping individuals with the enrollment process itself, addressing questions, and ensuring that consumers understand their health care choices. In contrast, insurance claim assistance is outside the scope of what CECs provide, as their focus is on enrollment rather than managing claims or post-enrollment issues.