Covered California Certified Enroller Practice Exam

What is true regarding Certified Application Counselors and their compensation?

1. They are paid directly by Covered CA

2. They receive a salary from healthcare providers

3. They are largely represented by Community Based Organizations

4. They work as independent contractors

The correct answer is: They are largely represented by Community Based Organizations

Certified Application Counselors (CACs) play an essential role in helping individuals understand and enroll in health coverage through programs like Covered California. One important aspect of their operation is their affiliation with Community Based Organizations (CBOs). CBOs are critical because they serve as the bridge between the healthcare system and the communities they serve, often employing CACs to ensure that outreach efforts are culturally sensitive and effective. The involvement of CBOs in the CAC program allows these organizations to utilize their established trust within the community, which simplifies the process for those in need of assistance. This connection fosters an environment where individuals feel more comfortable seeking help with their health coverage options. While other aspects regarding compensation and employment status may exist, such as CACs potentially receiving stipends from the organizations they are affiliated with, they are not directly paid by Covered California nor do they typically operate as independent contractors in the mainstream sense. They work within the framework set up by CBOs, which emphasizes community engagement and support.