Covered California Certified Enroller Practice Exam

What is the primary role of a CAE?

1. Conduct health insurance audits

2. Provide enrollment assistance to eligible consumers

3. Manage health care facilities

4. Underwrite health insurance policies

The correct answer is: Provide enrollment assistance to eligible consumers

The primary role of a Certified Enrollment Counselor (CAE) involves providing enrollment assistance to eligible consumers. This includes guiding individuals through the process of selecting health insurance plans, explaining the available options, and assisting with the application process through Covered California. CAEs play a crucial role in helping consumers understand their health care coverage choices, ensuring that they can access the benefits they are eligible for, and facilitating enrollment in insurance plans that meet their needs. In the context of the other choices, conducting health insurance audits, managing health care facilities, and underwriting health insurance policies represent distinct roles that are not associated with the responsibilities of a CAE. Those functions typically belong to professionals in auditing, health care management, and actuarial or underwriting roles within the insurance sector, respectively, rather than emphasizing the consumer assistance and enrollment-focused duties of a CAE.