Covered California Certified Enroller Practice Exam

True or False: Members should directly contact their health insurance company to replace a member ID card.

1. True

2. False

3. Depends on the insurance type

4. Only if they lost it

The correct answer is: True

Members should directly contact their health insurance company to replace a member ID card because the health insurance company is responsible for issuing and managing their ID cards. The process for replacing a card is typically straightforward and can often be done through customer service channels, such as phone calls, online portals, or mobile apps provided by the insurance company. This ensures that members receive the most accurate and up-to-date information regarding their policy details. In situations where individuals may be unsure about the replacement process, directly reaching out to the health insurance company is the most effective course of action, as they can provide specific instructions and confirm the status of the member's account. Accessing the correct channels is essential not only for receiving a new ID card but also for avoiding any potential errors that may arise from going through an intermediary.