Covered California Certified Enroller Practice Exam

To ensure consumer assistance for individuals with disabilities, what measure should be taken?

1. Provide a toll-free number only

2. Ensure that enrollment is accessible physically and online

3. Provide assistance only at medical facilities

4. Limit services to usual business hours

The correct answer is: Ensure that enrollment is accessible physically and online

Ensuring that enrollment is accessible both physically and online is crucial for individuals with disabilities, as it acknowledges and addresses the varied needs of this population. Accessibility goes beyond simply providing a toll-free number or offering services at specific locations; it includes creating an inclusive environment where all potential consumers can navigate the enrollment process regardless of their circumstances. By facilitating physical access to enrollment centers, individuals who may have mobility challenges can receive assistance in person. Simultaneously, offering online resources allows those who may prefer or require remote assistance to participate comfortably. This dual approach not only broadens access but also empowers individuals with disabilities to manage their health insurance choices in a way that suits their personal needs and abilities. This comprehensive strategy ensures that no one is left out of the enrollment process due to physical limitations, technological barriers, or restricted service hours, demonstrating a commitment to equitable access in healthcare enrollment.