Covered California Certified Enroller Practice Exam

A Certified Counselor should inform a consumer about voter registration options if asked. True or False?

1. True

2. False

3. True, but only if enrolling

4. False, they cannot provide that information

The correct answer is: True

The correct answer emphasizes the role of a Certified Counselor in supporting consumers not only with healthcare enrollment but also in facilitating access to other resources, such as voter registration. Providing information about voter registration options aligns with the broader mission of promoting civic engagement and ensuring that consumers are aware of their rights and responsibilities as citizens. Certified Counselors are trained to assist consumers in various ways, and delivering information about voter registration is relevant and beneficial, particularly when consumers may have questions about how to participate in the democratic process. This service can enhance the level of care and support provided by the counselor, helping clients navigate not just health coverage but also civic participation. The other options are not correct because they either limit the counselor’s responsibilities unnecessarily or incorrectly suggest that providing such information is outside the scope of what a Certified Counselor can offer. A counselor's role is comprehensive and can include guiding consumers to other important resources to support their overall well-being.